This app has been a nightmare.
Over a year ago, they sent out a update which prevented many users, me included, from accessing their previously purchased content. It also, like every other update, erased everything already downloaded, meaning you had no choice but to download everything again.
Over a year later, they send out a code to supposedly restore those purchases. After finally getting the code, which I had to email customer service for, Im still missing over a years worth of purchases. Luckily, I have receipts, which Ive emailed them twice, to no avail.
Ive just about given up because I dont know what else I can do. Its infuriating to have to write off $60+ of purchases, but it seems as far as they are concerned the matter is settled. I guess I should be thankful that I finally have access to some of my purchases again, even if it took them over a year to make that happen.
Still, I cant express the frustration and disappointment Ive had with this app. Im extremely leery of updating this app ever again now that its somewhat working, but needless to say I wont be renewing when my subscription runs out and Id encourage anyone thinking of going in Retro Gamer to steer clear of this digital version.